BOVIXA / Legal

Refund & Withdrawal Policy

Source updated: August 24, 2026

Customers may request withdrawal of available funds at any time, subject to completed identity verification, account checks and compliance controls.

All withdrawal requests are reviewed under our internal security and fraud-prevention procedures.

Withdrawals are generally processed using the method that is most efficient at the time, provided this is technically possible and compliant with applicable rules.

Processing times may vary depending on payment provider, verification status, banking networks, public holidays and internal review requirements.

Withdrawals may be delayed or declined where additional checks are required, including AML review, fraud-prevention procedures, chargeback investigation, incomplete verification, account-security review or suspected breach of our terms.

Refunds are not granted as a standard right.

In exceptional cases, such as duplicate transactions, technical errors or failed deposits where no trading activity has occurred, a refund may be reviewed and returned to the original payment method where possible.

We reserve the right to reject withdrawals or refunds if an account is under investigation, compliance requirements have not been met, or transactions are found to breach our Terms of Service or applicable law.